Alex Delgado
Senior Designer
Hello there! My name is Alex, and I'm a Product Designer currently based in Seattle. Art Director turned Product Designer.
In my 8 years of experience, I have designed User Interfaces and experiences, planned, supported, and implemented features and roadmaps, and worked with cross-functional teams at companies like Amazon, Morgan Stanley, Saatchi & Saatchi, and UM Worldwide.
In my 8 years of experience, I have designed User Interfaces and experiences, planned, supported, and implemented features and roadmaps, and worked with cross-functional teams at companies like Amazon, Morgan Stanley, Saatchi & Saatchi, and UM Worldwide.
Internal and external virtual assistant
2023-2024
Created new tools that agents use to get the right help to our advertisers quickly. Reduced agent FCR by 10.4% and AHT by 10.1% in under two months which provided a 95% resolution rate overall.
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Complete help center overhaul
2022-2023
Rethinking how advertisers browse and receive help. Prevented 19,250+ agent contacts and increased engagement with and discoverability of support center content.
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In-UI help panel
2023-2024
Meeting advertisers where they are with help and on-boarding content that is relevant to completing the task at hand.
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Creative marketplace on Amazon Ads
2021-2022
Crafting a bespoke marketplace for advertisers to obtain quality creative, videos, and services for their ads.
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